Amazon Hiring Freshers 2023 | For Virtual Technical Customer Service

Qualifications we seek in you! Minimum qualifications:

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to communicate clearly and effectively with customers.
• Proficient documentation skills.
• Good comprehension skills to understand and address customer issues.
• Capability to concentrate and focus on resolving customer queries without distractions.
• Competence in composing grammatically correct, concise, and accurate written responses.
• Ability to work collaboratively within a team and also independently.

Computer Knowledge/Skills:

• Proficiency in using desktop computer systems.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
• Excellent typing skills.
• Understanding of the Internet, Amazon.com website, and competitor websites.
• Skillful navigation of websites.
• Proficiency in email applications.
• Willingness to learn using various media.
• Adaptability to changes in the work environment.

Customer Focus:

• Exceptional customer service skills, with a focus on resolving issues promptly in a fast-paced setting.
• Empathetic approach and ability to prioritize customer needs.
• Strong interpersonal skills for interacting with a diverse customer base.
• Competence in conflict resolution, negotiation, and de-escalation.
• Demonstrated ownership in resolving challenging customer issues, escalating when necessary.
• Capability to identify customer needs and offer appropriate solutions.
• Punctuality and reliability in adhering to assigned schedules.
• Flexibility to work on weekends, holidays, and events.
• Willingness to work overtime, especially during peak periods like the Christmas holiday season.

Problem-Solving Skills:

• Effective problem-solving abilities, including decision-making, time management, and task prioritization.
• Logical and rational approach to addressing problems.
• Action-oriented and self-disciplined attitude.
• Strong organizational and attention-to-detail skills.
• Quick and efficient task prioritization based on business needs.
• Ability to maintain composure during highly escalated situations.

Qualified candidates for this role should feel comfortable working in a fast-paced and multitasking environment. They should possess creative and analytical problem-solving skills and a passion for delivering excellent customer service.

Qualifications Required:

• • The minimum qualification required for this position is 10 + 2. Any graduate or postgraduate is eligible to apply.