Amazon Hiring Freshers 2023 | For Virtual Technical Customer Service

Amazon Hiring Freshers 2023 | For Virtual Technical Customer Service | One of the Highest-paying job in IT


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Amazon Job opportunities with high earning potential :- Amazon Hiring freshers for Virtual Technical Customer Service. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. And also visit our home page for Top-paying tech jobs.


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Amazon Hiring Freshers 2023


Company Name Amazon
Job Role Virtual Technical Customer Service
Qualification 10 + 2, Any graduate, PG
Branch Any Stream
Batch 2019, 2020, 2021, 2022, 2023
Salary INR 3 – 3.4* LPA
Experience Freshers
Location Pan India.


Job Description

An Amazon Customer Service Associate holds a crucial role in delivering prompt, accurate, and professional support to Amazon customers. This position demands an action-oriented and adaptable problem-solver who assists customers in streamlining orders and resolving post-sales issues. Associates engage with customers via email, chat, and phone and are hired based on their skill sets to efficiently navigate customer accounts, review policies, and provide effective solutions in a dynamic and enjoyable work environment.


Qualifications we seek in you! Minimum qualifications:

Communication Skills:

  • Excellent written and verbal communication skills.
  • Ability to communicate clearly and effectively with customers.
  • Proficient documentation skills.
  • Good comprehension skills to understand and address customer issues.
  • Capability to concentrate and focus on resolving customer queries without distractions.
  • Competence in composing grammatically correct, concise, and accurate written responses.
  • Ability to work collaboratively within a team and also independently.


Computer Knowledge/Skills:

  • Proficiency in using desktop computer systems.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
  • Excellent typing skills.
  • Understanding of the Internet, website, and competitor websites.
  • Skillful navigation of websites.
  • Proficiency in email applications.
  • Willingness to learn using various media.
  • Adaptability to changes in the work environment.


Customer Focus:

  • Exceptional customer service skills, with a focus on resolving issues promptly in a fast-paced setting.
  • Empathetic approach and ability to prioritize customer needs.
  • Strong interpersonal skills for interacting with a diverse customer base.
  • Competence in conflict resolution, negotiation, and de-escalation.
  • Demonstrated ownership in resolving challenging customer issues, escalating when necessary.
  • Capability to identify customer needs and offer appropriate solutions.
  • Punctuality and reliability in adhering to assigned schedules.
  • Flexibility to work on weekends, holidays, and events.
  • Willingness to work overtime, especially during peak periods like the Christmas holiday season.


Problem-Solving Skills:

  • Effective problem-solving abilities, including decision-making, time management, and task prioritization.
  • Logical and rational approach to addressing problems.
  • Action-oriented and self-disciplined attitude.
  • Strong organizational and attention-to-detail skills.
  • Quick and efficient task prioritization based on business needs.
  • Ability to maintain composure during highly escalated situations.

Qualified candidates for this role should feel comfortable working in a fast-paced and multitasking environment. They should possess creative and analytical problem-solving skills and a passion for delivering excellent customer service.

Qualifications Required:

    • The minimum qualification required for this position is 10 + 2. Any graduate or postgraduate is eligible to apply.




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Selection Process

  • Online Application Submission
  • Online Test- Aptitude Test, Technical Test
  • Interview
  • Selection



About Amazon

Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.




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