Deloitte Hiring Freshers 2023 | For Technology Support – Analyst | One of the Highest-paying job in IT
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Deloitte Job opportunities with high earning potential :- Deloitte Hiring freshers for Technology Support – Analyst. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. And also visit our home page for Top-paying tech jobs.
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Deloitte Hiring Freshers 2023
| Company Name | Deloitte |
| Job Role | Technology Support – Analyst |
| Qualification | Bachelor’s degree or Masters |
| Branch | Any Stream |
| Batch | 2018, 19, 20, 21, 22, 23 |
| Salary | INR 6 – 7* LPA |
| Experience | Freshers ( 0 – 2 ) |
| Location | Hyderabad, India. |
Roles and Responsibilities:
- Troubleshoot application issues in collaboration with product and development teams.
- Monitor support queues regularly to ensure adherence to SLAs and prioritize customer needs effectively.
- Participate in daily support meetings to communicate trends, provide guidance, gather user feedback, and address enhancement requests.
- Establish and enforce organizational standards and policies to deliver high-quality service.
- Assist Support leadership in organizing and implementing the Tax Transformation Support Strategy.
- Flexibility to work various shifts, including holidays and weekends, and occasional travel (less than 10%).
- Adhere to SLAs for email and chat response times, as well as ASA for calls.
- Meet set standards on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, and quality scores.
- Demonstrate the ability to prioritize issues, offer VIP support, and assess business impact for effective problem resolution.
- Process incoming service requests, incidents, and change requests, providing appropriate responses.
- Manage multiple support mailboxes and promptly respond to emails.
- Triage and troubleshoot reported issues on all applications.
- Report and document new defects on all applications.
- Engage with end users, including external client users, and communicate with stakeholders such as Partners, Directors, and Senior Managers from client organizations.
- Resolve technology-related issues, particularly on Microsoft technologies (ASP.NET, C#, Active Directory, and DPASS) and MS Office.
Job Description
We are seeking a dedicated Technology Support Analyst to manage premium-level Tax Application Support for both internal and external users. The role involves providing support via email, phone, and chat to ensure customer satisfaction. The successful candidate will maintain a client-centric culture and strive for continuous improvement and employee engagement.
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Selection Process
- Online Application Submission
- Online Test- Aptitude Test, Technical Test
- Interview
- Selection
About Deloitte
Deloitte is a multinational professional services firm that provides a range of services including audit, consulting, financial advisory, risk management, and tax services. Founded in 1845, Deloitte has grown to become one of the largest professional services firms in the world, with a presence in over 150 countries. Deloitte’s clients range from small businesses to some of the largest multinational corporations, and the firm is known for its expertise in areas such as technology, strategy, and human capital. With a strong commitment to innovation and social responsibility.
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